Terms of service
Terms & Conditions
Welcome to SimbLuxe. By using our website or purchasing products from us, you agree to these Terms & Conditions.
Please read them carefully before placing an order.
1. About Our Store
SimbLuxe operates an online store selling products through our website.
We reserve the right to update product information, prices, availability and website content when necessary.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images and prices displayed on our website are accurate.
However, colours and appearance may vary depending on your device or screen settings.
3. Prices
All prices displayed on our website are shown in South African Rand (ZAR), unless otherwise stated.
Prices may change without prior notice. However, changes will not affect an order that has already been accepted and paid for, except where required by law.
4. Orders
When you place an order, you are making an offer to purchase the selected product.
An order confirmation does not necessarily mean that the order has been accepted. We reserve the right to cancel an order where there is a genuine error, product unavailability, suspected fraud or another legitimate reason.
If we cancel a paid order, we will arrange an appropriate refund.
5. Payment
Payment must be successfully completed before an order is processed.
Payments may be handled through third-party payment providers. SimbLuxe does not intentionally store complete payment card information.
6. Delivery
Orders will be delivered according to our Shipping & Delivery Policy.
Delivery times are estimates and may be affected by circumstances outside our reasonable control.
7. Returns and Refunds
Returns and refunds are handled according to our SimbLuxe Return & Refund Policy.
Nothing in these Terms & Conditions removes or limits any rights provided to consumers by applicable South African law.
8. Website Use
You agree not to:
- Use the website for unlawful purposes;
- Attempt to gain unauthorised access to our website or systems;
- Interfere with the operation or security of the website;
- Submit false or misleading information; or
- Copy or misuse our website content without permission.
9. Intellectual Property
Unless otherwise stated, content on this website, including logos, branding, images, product descriptions, graphics and text, belongs to or is licensed to SimbLuxe.
You may not reproduce, distribute or commercially use our content without our permission.
10. Third-Party Services
Our website may use third-party services such as payment providers, delivery companies, analytics services and other technology providers.
Your use of third-party services may also be subject to their own terms and policies.
11. Limitation of Liability
SimbLuxe will take reasonable steps to provide a reliable online shopping experience.
However, we cannot guarantee that our website will always be available, error-free or free from interruptions.
Nothing in these Terms & Conditions excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by law.
12. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be posted on this page and will apply from the date stated above.
13. Governing Law
These Terms & Conditions are governed by the applicable laws of the Republic of South Africa.
14. Contact Us
For questions regarding these Terms & Conditions, contact:
SimbLuxe
Email: support@simbaluxe.co.za
Phone: 060 827 4226