Shipping policy

Shipping & Delivery Policy

Thank you for shopping with SimbLuxe. We aim to process and deliver your order as quickly and safely as possible.

1. Order Processing

Orders are processed after payment has been successfully received.

Please ensure that your delivery information is correct before completing your order. SimbLuxe cannot be responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

2. Delivery Times

Estimated delivery times will depend on your location, courier availability and other circumstances.

Delivery estimates: 3-7 days Business Days Nationwide

Delays may occur because of:

  • Public holidays;
  • Weather conditions;
  • Courier delays;
  • Incorrect delivery information;
  • High order volumes; or
  • Circumstances outside our reasonable control.

3. Delivery Areas

SimbLuxe currently delivers to addresses within South Africa, subject to courier availability.

If we expand our delivery areas, the applicable delivery information will be updated on our website.

4. Shipping Fees

Applicable delivery charges will be displayed at checkout before you complete your purchase.

From time to time, SimbLuxe may offer free or discounted shipping as part of a promotion.

5. Tracking

Where a tracking number is available, it may be provided to you after your order has been dispatched.

Customers should use the tracking information provided to monitor delivery progress.

6. Failed Delivery

If a courier is unable to deliver your order because the customer provided incorrect information, was unavailable, or failed to follow reasonable delivery instructions, additional delivery charges may apply.

7. Lost or Damaged Parcels

If your parcel appears to have been lost or arrives damaged, please contact SimbLuxe as soon as possible.

We will work with the relevant courier or delivery provider to investigate the matter and assist you with an appropriate solution.

8. Incorrect Address

Please carefully check your delivery address before placing your order.

If you realise that you entered an incorrect address, contact us as soon as possible at:

Email: support@simbaluxe.co.za
Phone: 060 827 4226

We will try to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

9. Contact Us

For shipping and delivery enquiries, contact:

SimbLuxe

Email: support@simbaluxe.co.za

Phone: 060 827 4226